FAQ

Delivery

What are the methods of delivery?

That depends on the country you ordering to. You get to choose the carrier during order. In general we work with Zásilkovna (Packeta) GLS, DHL and within Prague Liftago as well.

How long will it take to deliver my order?

Delivery time by country:

Czech republic 2-3 days
Slovakia 3-4 days
Rest of EU 3-7 days

Worldwide shipping time varies by delivery country.

How long after an order is placed do you ship it?

We ship the order ASAP. Very often the same day it is placed or the next business day.

 

Products & Orders

How do you release collections?

How we feel like. Bigger collections are released before summer and Christmas. Also there are various drops. You can find out more about our drops from our Instagram and our newsletter to which you can subscribe here.

Product is sold out but I want it. Is there a chance to buy it?

Very slim. Perhaps somebody does not pickup the product and it will be readded back to the e-shop. Do not expect a restock of our stuff though.

Do you have a store?

Of course, however THE STORE IS CLOSED TEMPORARILY. We hope to re-open soon. The address is:

Forbidden Spot
Milady Horákové 185/104
Praha 6
160 00
Czech republic

I would like to order custom handpainted clothes.

We can’t help you with that, sorry.

 

Payments

What are your methods of payment?

Card or Cash on delivery which is dependant per country and courier.

Can I pay via cash on delivery?

Cash on delivery is available only if your order is delivered to Czech republic or Slovakia.

 

Returns & Reclamations

Can I return or exchange my stuff after ordering?

Yeah, you can. If the product doesn’t fit, pack it unworn in the same box and send it to the following address:

Forbidden Spot
Milady Horákové 185/104
160 00
Praha 6
Czech republic

Don’t forget to attach info regarding the reason of return (product doesn’t fit, I look like an idiot etc.). And if you want to exchange it for another piece (it has to be in stock in your requested size) or you want a refund. In case of exchange don’t forget to write us your name, address, phone and the new product you want to exchange it for.

Other

I don’t know what to do and haven’t found an answer. What should I do?

Simply email us at rumpel@lifeisporno.com and Rumpel will answer. Give us up to 2 business days to answer, ok?

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