Terms of service

• You can choose your payment method and delivery option during the ordering process.
• By pressing the "COMPLETE ORDER AND PAY" button, you are entering into a purchase contract with us for the specified goods, and you are obligated to pay us the purchase price.
• If we state that the goods are in stock, then we undertake to deliver the goods by the time specified in the cart in the shipping section and in the confirmation email.
• The consumer customer has the right to withdraw from the purchase contract without giving reasons within 14 days. You can withdraw from the contract by making any unequivocal statement to us. You can also use our withdrawal form. 
• For more information on complaints and returns, please refer to our complaints procedure.
• The protection of our customers' personal data is very important to us. For information on the processing of personal data, please refer to our Privacy policy.

1.1 E-shop operator: Forbidden s.r.o., Registered office:  Milady Horákové 185/104, Bubeneč, Prague 6, ZIP code 160 00, Czech Republic, ID No.: 24301841, Tax ID No.: CZ24301841
registered in the Commercial Register at the Municipal Court in Prague, file No. C194484 (hereinafter referred to as "Seller" or "we")

Phone: +420 735 751 752, please note that customer support speaks English. If you have any questions, please feel free to contact us at our email address or via the contact form on our website. E-mail: rumpel@lifeisporno.com

If you are returning goods, you will always find information about the return in the order confirmation email. Alternatively, you can always send a query about a return to rumpel@lifeisporno.com.
The customer bears the cost of returning the goods to us when withdrawing from the purchase contract. In case of a request for removal of the defect, we will always agree with you individually.

• Returns can always be made to our address. The address is Forbidden s.r.o., Milady Horákové 185/104, Bubeneč, Prague 6, ZIP code 160 00, Czech Republic.
• You can also contact us by emailing rumpel@lifeisporno.com or otherwise contacting our customer support and please provide details of the faulty goods or the goods you wish to return. We will contact you to discuss how to return the goods.

2.1 Choice of law. These General Terms and Conditions of Sale (hereinafter referred to as "GTC") of the Seller regulate, in accordance with Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter referred to as "Civil Code"), the mutual rights and obligations of the parties arising in connection with or based on a purchase contract (hereinafter referred to as "Purchase Contract") concluded between us and consumers or entrepreneurs (hereinafter referred to as "Customer" or "you") through our online store at www.lifeisporno.com.

2.2 International element. In the event of the existence of an international element, we agree that the legal relationship between us will be governed by the law of the Czech Republic, in particular the Civil Code of the Czech Republic. However, this choice of law in accordance with Article 3 of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (hereinafter referred to as "Rome I") shall not deprive the customer of the protection afforded by the provisions of the law of the country of his habitual residence pursuant to Article 6(2) of Rome I.

2.3 E-shop. The online shop is operated by us on the website located at www.lifeisporno.com (hereinafter referred to as the "Website").

2.4 Who is considered a consumer. Any natural person who, outside the scope of his/her business activity or outside the scope of his/her independent exercise of his/her profession, concludes a purchase contract with us or otherwise legally deals with the Seller (hereinafter referred to as "consumer") is considered a consumer.

2.5 Who is considered an entrepreneur. An entrepreneur is any natural person or legal person who carries on a gainful activity independently on his own account and responsibility on the basis of a trade license or otherwise with the intention of engaging in that activity on a regular basis with a view to making a profit (hereinafter referred to as "entrepreneurial activity"). This person concludes a purchase contract with the Seller or otherwise acts legally with the Seller in the course of his business activity (hereinafter referred to as the "entrepreneur" or “business customer”). We follow the principle that the provisions of these GTC applicable to entrepreneurs apply to the customer who provides his/her business registration number and, if applicable, VAT number.

3.1 Illustrative nature of the photographs of the goods. All photographs and displays of goods on the website are for illustrative purposes only.

3.2 Goods, price, cost. The goods offered by us on the website and a description of their main features is available for the respective goods. The prices of the goods are inclusive of VAT, including statutory charges, excluding shipping charges. We do not charge any additional costs for telecommunications (e.g. if you call us on our telephone number, you will only pay your normal telephone call rate).

3.3 Payment options. Specific terms of payment methods and delivery options are described in more detail during the actual ordering process or on our website. We will deliver the goods to you through a carrier of your choice from the options we provide.

3.4 Binding order. By submitting an order by pressing the "Complete order and Pay" button in our online shop, the customer creates a binding order, which binds the customer to payment. The customer has the opportunity to review and correct or change his/her order before submitting the order, as described in more detail in section 6 of these GTC.

3.5 Customer's rights from defective performance. The customer's rights under defective performance or warranty and the conditions for exercising them are described in section 12 of these GTC or in our complaints procedure.

4.1 Right of withdrawal from the purchase contract. The consumer customer has the right to withdraw from the purchase contract without giving reasons (unless otherwise stated) within a period of 14 days, which starts at the latest:

1. in the case of purchase contract, from the date of receipt of the goods; or 
   
2. in the case of a purchase contract with delivery in several pieces/parts, from the date of acceptance of the last delivery of goods; or
   
3. in the case of a contract of sale subject to regular repeated deliveries of goods, from the date of acceptance of the first delivery of goods;
   

with the understanding that the consumer has the right to withdraw from the purchase contract even before the time specified in Articles 4.1.1 to 4.1.3 by notifying us of his/her intention to withdraw from the purchase contract, by any unambiguous declaration, for example by filling in and sending the withdrawal form (ideally together with the returned goods) or by sending it to our e-mail rumpel@lifeisporno.com.

4.2 When it is not possible to withdraw from the purchase contract. The customer is not entitled to withdraw from the following contracts:

1. the delivery of goods that have been customized and/or created at the customer's request or for the customer;
2. the supply of goods in sealed packaging which the consumer has removed and which, for health or hygiene reasons, it is not appropriate to return after the consumer has broken it, including audio or visual recordings and computer programs where the customer has broken their original packaging;
3. on the provision of digital content, unless it has been delivered on a tangible medium and has been delivered with your prior express consent before the expiry of the withdrawal period and we have informed you before the conclusion of the purchase contract that in this case you do not have the right to withdraw from the purchase contract.

4.4 Return address. If you are returning goods, you will always find the return information in your order confirmation email. Returns can be also made to our registered office at Milady Horákové 185/104, Bubeneč, Prague 6, ZIP code 160 00, Czech Republic. Alternatively, you can send a question about the return of goods at any time to rumpel@lifeisporno.com. We do not allow personal delivery. The cost of returning the goods in the event of withdrawal from the purchase contract is at the customer's expense.

4.5 Reduction in the value of goods. In the event of withdrawal from the purchase contract, the customer is liable for any reduction in the value of the returned goods or returned goods that has occurred as a result of handling the goods in a manner other than that necessary to become familiar with the nature, characteristics and functionality of the goods. In the event that damaged or incomplete goods are returned to us, we will set off our claim for compensation against the purchase price you are claiming back. We will always assess the specific case to determine the extent of damage, deterioration of the goods and determine the corresponding reduced value. We will inform you of these steps by e-mail or telephone.

4.6 Refund of the purchase price. In the event of withdrawal from the purchase contract within the withdrawal period, we are obliged to refund the customer all money including the cost of shipping the goods in the amount corresponding to the cheapest type of shipping offered by us, to the bank account specified by you, no later than 14 days after withdrawal from the purchase contract. In case of payment by credit card, the purchase price is refunded to this card. Please note that we are only obliged to refund your money when we receive the returned goods back from you.

4.7 Complaints. We provide out-of-court handling of customer complaints via e-mail rumpel@lifeisporno.com.

4.8 European Consumer Centre. The Online Dispute Resolution Platform, located at http://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the customer under a purchase contract.

4.9 Alternative dispute resolution. You can find the national ADR institutions in the list of consumer dispute resolution bodies available on the European Commission's website here.

4.10 Reviews. If permitted, reviews can be submitted directly on our website or through our provider. In such cases, reviews may be submitted by customers whose purchases we have verified. Further information can be found on our website. We reserve the right to not publish customer reviews that are untrue, contain inappropriate language, or are unrelated to the purchased goods.

4.11 Product ranking. If you go to the product category sorting section of our website, you should know that we use rules to display products according to your preferred selection criteria, which you can read more about on our website. 

5.1 Registration. Upon making a purchase with us, we will automatically create a user account for you. If you prefer to shop with us as an unregistered customer, please inform us via our email address, and we will accommodate your request. Should you decide to register, you will have a better overview of your order history, the status of new orders, and more. Customer registration can be completed on the website by filling out the registration form. To create a registration, it is necessary to confirm that you have familiarized yourself with the content of these Terms and Conditions as well as the Privacy Policy.

5.2 User account functions. The Customer can order goods, track the status of his/her points, track the status of orders, etc. from his/her user interface ("My Account") ("User Account").

5.3 Obligation to provide true and correct information. When registering on the website and when ordering goods, the customer is obliged to provide correct and truthful information. The customer is obliged to update the information provided in the user account whenever it changes. The information provided by the customer in the user account and when ordering goods is considered correct by the seller.

5.4 User account lockout. Access to the user account is secured with a username and strong password. The customer is obliged to maintain confidentiality regarding the information necessary to access his user account. The customer is not entitled to allow third parties to use the user account. We may disable a user account after five (5) unsuccessful login attempts. We do this for security reasons, in particular to prevent misuse of the customer's user account. If your user account is blocked, please contact us at rumpel@lifeisporno.com.

5.5 Ability to cancel a user account when not in use. We may cancel a user account, in particular if the customer does not use his/her user account for more than 1 year or if the customer breaches his/her obligations under the purchase contract as set out by these GTC.

5.6 Maintenance required. The Customer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance.

5.7 Loyalty Program. In case we would offer our customers a loyalty program, you can find more information on our website.

6.1 Prices of goods. The prices of goods remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit our ability to conclude a purchase contract on individually agreed terms.

6.2 Packing and shipping costs. The website also contains information on the costs associated with packaging and delivery of goods. The amount of the costs associated with the packaging and delivery of the goods will depend mainly on the chosen carrier and the place where the goods will be delivered (e.g. Czech Republic, Slovakia, Poland, etc.).

6.3 Order process. To order goods, the customer fills in the order form in the web interface of the shop (puts the goods "in the cart", chooses the method of payment of the purchase price of the goods, provides the delivery address and other necessary contact details, chooses the desired method of delivery of the ordered goods and obtains information about the costs associated with the delivery of the goods). In the case of goods that are marked as "in stock", this is a binding order for goods committing to payment (hereinafter referred to as "order"). By submitting an order, the customer confirms that he/she has agreed to these General Terms and Conditions and has read our Privacy policy.

6.4 The process of sending an order. Before the order is completed, the customer is allowed to check and change the data entered by the customer in the order, including with regard to the customer's ability to detect and correct errors made in entering the data in the order. The order is sent by clicking on the button to complete order and the order process is completed. The information provided in the order is considered correct by the Seller. If, during the processing of the order, it is found that obviously false or incomplete data has been used, we may refuse the order, of which you will be notified by e-mail. The customer may be held liable for any damage caused by providing deliberately false or incorrect information.

6.5 Product features. The customer is obliged to familiarize himself with the characteristics, type and recommended use of the goods before completing the order. By placing an order, the customer confirms that he/she has read and understands this information.

6.6 Additional order confirmation. The Seller is entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the Customer for an additional order confirmation (for example, in writing or by telephone) and is also entitled to ask the Customer to clarify the correctness of the size selection of the goods.

6.7 The moment of conclusion of the purchase contract and order confirmation. The customer who completes the order receives an automatic confirmation of the delivery of the order from us to the customer's e-mail address specified in the order or in another of our forms (hereinafter referred to as the "customer's e-mail address"). The conclusion of the purchase contract occurs at the moment of pressing the "Order and pay" button, which is notified to the customer by means of the order confirmation. 

6.8 Obligations of the seller and the buyer. By entering into a purchase contract, we undertake to hand over the purchased goods to you and to enable you to acquire title to the goods and you undertake to accept the delivery of the goods and pay us the price of the goods.

6.9 A copy of the GTC and the withdrawal form. The Customer will receive a copy of the concluded Purchase contract at the Customer's electronic address, as amended by the applicable GTC. The customer will also receive the withdrawal form.

7.1 Price. All prices of goods are quoted in Euros (EUR) or in any other currency you choose and are inclusive of VAT. 

7.2 Payment method. You can pay us the price of the goods and any costs associated with the delivery of the goods according to the purchase contract:

• by wire transfer to the bank account specified in the order, 
• by credit card through the Shopify Payments platform,
• via an electronic wallet (Apple Pay, Google Pay, ShopPay or other currently offered).

The customer chooses the method of payment for the goods during the order process. For more information on the different payment methods, please also refer to the "Shipping and Payment" section on the website.

7.3 Price for delivery of goods. Together with the purchase price, the customer is also obliged to pay us any costs associated with the packaging and delivery of the goods in the agreed amount, as well as a surcharge for the chosen payment method. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods. Before the binding completion of the order, the customer will be informed of the final price including the costs of packaging and shipping.

7.4 Deposit on the price of the goods. We may require the customer to make a deposit or other similar payment.

7.5 Discounts on the price of goods. Any discounts on the price of goods provided by us to customers cannot be combined with each other.

7.6 Unrealistic price of the goods. If an unrealistic price is displayed, e.g. 0 EUR (or zero value in another currency displayed to you) or a highly non-marketable price is displayed, where a non-marketable price is considered to be a price that is below our purchase price, we reserve the right to remove this item from your order. The customer will be notified of this to the customer's email address.

7.7 Form of invoice. We agree that invoices will be sent electronically to the customer's electronic address specified in the order..

7.8 Gift vouchers. We offer our customers the opportunity to purchase gift vouchers in the value that we provide on our e-shop. Each voucher has its unique code and will be sent to your email after the purchase price is paid. It's possible to use the full amount of the voucher each time, not to use it in parts. The voucher is valid as indicated on the voucher, for a minimum of 6 months from its purchase. To redeem the gift voucher on the website, it's necessary to fill in the field in the "cart" section, where you enter the unique code of the gift voucher. The value of the gift voucher is deducted from the total price of your purchase in the cart.  Please note that the voucher code will be sent to you electronically. Please handle it with increased caution. Forgery or altering the voucher is not allowed. Forgery could also be a criminal offense. It's not possible to withdraw from the purchase contract if the gift voucher has already been used..

8.1 Delivery time.  If a product is listed as "in stock," we typically dispatch the goods within 3 working days from the receipt of the order, committing to deliver the items within a maximum of thirty (30) days from the moment the purchase contract is concluded. This delivery time does not apply to goods that are customized according to the customer's request (in these cases, the delivery time will always be individually agreed upon). Occasionally, it may happen that products labeled as "in stock" sell out in a short period of time. If a situation arises where the goods are sold out and we are unable to deliver the ordered items within the specified time, we will contact you to discuss the next steps.  In the case that a product is marked as "Sold out," the delivery time will be arranged individually with you, as its delivery depends on the capabilities of our supplier. Nonetheless, we strive to prepare and deliver the order to the customer as soon as possible, adhering to the indicated delivery time.

8.2 Carrier. The customer has the choice of selecting to have the goods shipped to any address via our contracted carrier at the shipping price that is quoted during the order process. 

8.3 Receipt of goods. When goods are transported by us to the customer, the goods are handed over to the customer at the point of handover (usually the first door/gate/gate at the delivery point designated by the customer). It is at the moment of receipt of the goods by the customer that the risk of damage and accidental deterioration of the purchased goods passes to the customer. If the customer should have taken over the goods from the carrier, the risk of accidental damage and accidental deterioration of the purchased goods passes to the customer at the moment he is allowed to dispose of the goods, but not before the stated delivery time...

8.4 Cost of a special mode of transport. In the event that the mode of transport is agreed upon by special request of the customer, the customer bears the risk and any additional costs associated with this mode of transport.

8.5 Re-delivery and associated costs. In the event that, for reasons on the customer's side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the customer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.

8.6 Damage that may be incurred by the seller by not taking delivery of the goods. If the customer consumer does not take over the goods when they are delivered by the carrier, the goods are subsequently returned to the Seller and at the same time the customer consumer does not withdraw from the purchase contract within 14 days of the unsuccessful delivery of the goods, the Seller is entitled to claim from the customer the costs charged by the carrier for the delivery of the goods back to the Seller. This cost constitutes damage to the seller which has been caused by the breach of the customer's legal obligations within the meaning of Section 2913(1) of the Civil Code. The Seller is also entitled to charge a storage fee of EUR 6 and the Seller is entitled to withdraw from the Purchase Contract.

8.7 Failure to accept goods in relation to the entrepreneur. If the business customer fails to take delivery of the goods when they are delivered by the carrier and the goods are subsequently returned to us as the seller, we shall be entitled to claim from the business customer the costs charged by the carrier for delivery of the goods back to our address. This cost constitutes damage for the seller which has been caused by the breach of the legal obligations of the customer-entrepreneur within the meaning of Section 2913 (1) of the Civil Code. The seller is also entitled to charge a storage fee of EUR 6 for the storage of the goods and is also entitled to withdraw from the purchase contract.

8.8 Possibility of offsetting claims. We are entitled to unilaterally set off the claim for payment of the costs of storage of the goods and the claim for compensation for damages for breach of the customer's legal obligations under this part of the GTC against the customer's claim for refund of the purchase price in accordance with Section 2913 of the Civil Code.

8.9 Obligations of the customer upon receipt of the goods. The customer is obliged to inspect the goods upon receipt and make sure of their characteristics (in particular, whether the customer has received the correct type of goods, whether the goods have the agreed quality, whether the goods in their packaging contain everything that according to the instructions should contain). In the event of visible damage to the consignment by the carrier, the customer is obliged not to accept such consignment from the carrier at all. We shall not be liable for any damage caused by the carrier or late delivery of the goods, whatever the reason for the delay.

8.10 Rights from defects. The rights of customers in the event of a defect are governed by our Complaints Procedure and the relevant provisions of Czech law, in particular the Civil Code.

9.1 Full payment of the purchase price. We reserve the right of ownership until the full payment of the purchase price according to the respective purchase contract. This means that if you do not settle the purchase price, you will not become the owner of the specific goods.  

10.1 Consumer's right to withdraw from the purchase contract. The consumer's right to withdraw from the purchase contract shall be governed by the provisions set out in Section 4 of these GTC.

10.2 Only consumers have the right of withdrawal. Business customers have the right to withdraw from the purchase contract as allowed by the relevant legislation. A customer entrepreneur does not have the right to withdraw from a purchase contract without giving a reason; this right belongs only to the consumer. Provided that the entrepreneur customer returns the goods to us and if there is no claim of defect under the Civil Code, we are entitled to charge the storage costs for these goods in accordance with clauses 9.8 and 9.9 of these GTC and we shall also invite the entrepreneur customer to take back these goods.

10.3 Procedure when stocks are sold out. We are entitled to withdraw from the purchase contract due to the stock out of goods or due to the unavailability of the ordered goods. Furthermore, we may withdraw from the purchase contract in particular if the customer has not paid the purchase price properly and on time or refuses to accept the goods.

11.1 Reference to the Civil Code. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the relevant generally binding legal provisions (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code).

11.2 Reference to the Complaints Procedure. Further rights and obligations of the parties relating to our liability for defects in the goods are set out in our Complaints Procedure.

12.1 Privacy Policy. The protection of our customers' personal data is very important to us. The rules for handling personal data and the rules for sending commercial communications are regulated in our Privacy policy.

12.2.Commercial messages. We send commercial communications to customers offering related goods or services to the customer's email address (commercial communications to customers). The email address is personal data and is processed in accordance with Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) for the purpose of sending commercial communications based on our legitimate interest to promote our similar products and services. The customer may unsubscribe from receiving commercial communications at any time.

12.3 Cookies. We use so-called cookies, which can be stored on the end device (either by consent or to protect our legitimate interests). Customers can set their preferences directly on our website, where they can find further Cookie Policy.

13.1 Commitment to respect consumer rights. In the event of any unintentional conflict between the provisions of these GTC and statutory provisions for the protection of consumers, these provisions shall prevail and the Seller undertakes to comply with them.

13.2 Invalid or ineffective provisions of the GTC. If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

13.3 Exclusion of the Vienna Convention. The Parties agree to expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the International Sale of Goods, or the Vienna Convention), in accordance with Article 6 of this Convention.

13.4 Disputes and jurisdiction. The Parties further agree that the courts of the Czech Republic, locally designated according to our registered office, shall always have jurisdiction to settle any disputes arising from the Purchase contract where an international element is present. This is without prejudice to the rights of customers under special legislation. The contractual language is Czech.

13.5 Archiving of the purchase contract. The Purchase contract as amended by the GTC is archived by us in electronic form and is not accessible to third parties.

13.6 Withdrawal form. These GTC also include a sample form for withdrawal from the purchase contract concluded under these GTC.

13.7 If we negotiate different conditions for the conclusion of the purchase contract. The provisions of the GTC are an integral part of the purchase contract. Provisions deviating from the GTC may be agreed in the purchase contract. The deviating provisions in the purchase contract take precedence over the provisions of the GTC.

13.8 Necessity of acceptance of the GTC for the conclusion of the purchase contract. Acceptance of these GTC is voluntary, but the creation of an order by the customer is necessary.